Frequently Asked Questions
CONNECTING THE GLOBECASTER TO THE HOST PC…Tx & Rx EXPLAINED
A common mistake when setting up the GlobeCaster is to improperly connect that “VideoNet cables” Both the VideoNet card in the Host PC and the Coordinator card in the GlobeCaster have two ports each, labeled Rx and Tx. In this case, Rx stands for “receive”, while Tx stands for “transmit”. The proper connection sends the Tx on one end to the Rx on the other end. (One end is transmitting a signal, and one end is receiving the signal). Connecting Rx to Rx and Tx to Tx is incorrect.
WHEN OPENING SWITCHER FOR THE FIRST TIME, YOU SEE A SOLID GRAY SCREEN
In GlobeCaster Software Version 3.5 Build 3503, customers using a 1024 x 768 screen resolution may experince a solid gray screen upon starting 3.5 software after initial installation. A new default layout file will need to be established. To do so, complete the following steps:
- Right-click in the gray area, and choose “New Bin Window”.
- Click the parent button one time to get to the “GlobeCaster” folder.
- Navigate into the “Editor” Folder. This folder contains files for both Switcher and Editor.
- Find the file labeled “Switcher.playout” and double-click to load the layout file.
- In one of the open bins, right-click and choose “Save New Layout”.
This is all you will need to do. Close and restart software to verify that the layout files has been established. Any more questions? Contact GlobalStreams technical support at 1(800)788-7205 or email@example.com.
SOLID BLACK SCREENS IN PROGRAM & PREVIEW MONITORS
When saving a new profile for your master output, if you attempt to save over an existing profile (by simply clicking the “Save” button), this error can occur. The file that contains this saved profile must be deleted. To do this, perform the following steps:
- Close out of GlobeCaster software
- Navigate to the following directory: C:/GlobeCaster/Drivers/ (where ‘C’ is the drive where GlobeCaster softeware is installed)
- To facilitate finding the file more quickly, sort the folder by Modified Date(Decending)
- The Newest file should be “34-208-1.003.2”. Delete this file.
Start software, the problem should be cleared up. To ensure the profile is saved correctly, you must change the name of the file using the “XXX” field before clicking “save”. The system will not allow you to save over a default profile.
“VIDEONET COMMUNICATIONS LINK IS DOWN (E80004005)”
While this issue has been largely addressed in more recent versions of software, there can still occasionally be situations where the driver for the VideoNet card loses connection with the Host PC’s motherboard. To remedy this issue, complete the following steps:
- Right-click on “My Computer” and choose “Properties”. NOTE: This must not be a shortcut to “My Computer”
- This will bring up the “System Properties” window. Click on the “Hardware” tab at the top of the window.
- Click on the “Device Manager” button.
- The driver for the VideoNet card installs under “Sound, Video and Game Controllers”, and lists as “VideoNet Adapter for Windows 2000”. NOTE: It will read this way for all versions of Windows that are currently supported by GlobeCaster software.
- Right-click on the driver and choose “Uninstall”. Follow the on-screen prompts making sure the driver is fully uninstalled.
- Click the “Scan for Hardware Changes” button at the top of the window. (a small icon that looks like a magnifying glass and a computer)
- Follow the on-screen propmts to “Install Automatically” and “Yes, this time only”.
- A warning indicating VideoNet has not passed the Windows logo test will pop up. Click “Continue anyway”.
- You will be prompted to reboot the PC. Do so.
After reboot, start software and the problem should be resolved.